For a full list of terms and conditions, please click here.
Delivery Terms and Conditions
Most of our orders are sent by Courier so that they can be fully tracked on line. Smaller orders may be sent via Royal Mail if preferred. The maximum P&P charge that can be incurred for one order is £20.00, which covers a maximum of 2 shipments. (Invitations are sent in the first shipment with the additional stationery items sent in the second shipment). However, delivery charges are PER ORDER. If you place your order for invitations and then place a separate order later on for additional items, further delivery charges will be incurred. Please contact us if you require overseas delivery (including the Republic of Ireland). An additional charge may also be payable for delivery to Highlands & Islands of Scotland. If you find that you need a few extra invitations after you receive your order, a small additional charge for postage via Royal Mail will apply.
Important Terms relating to delivery (Please see our Terms & Conditions page for details of all our terms) Deliveries will be sent to your invoice address, unless we are informed of a different delivery address at the time of ordering for which there is a section on our Customer Confirmation Form which you will receive on placement of an order.
Please bear in mind that all deliveries will need to be signed for upon receipt, therefore, you may wish to have your order sent to a work address or parent’s address. Please also inform us of any periods where you may not be around to receive deliveries, i.e. a holiday, so that we can ensure we do not dispatch during this time. We are unable to give you an exact time of delivery via the courier; however, you will be able to track your parcel online
If the courier attempts to deliver your parcel and leaves a ‘While you were out’ card but you do not contact them to arrange re-delivery, the parcel will be returned to English Rose Stationery and you will be required to pay another delivery charge for the parcel to be re-sent. English Rose Wedding Stationery cannot guarantee delivery on any particular date. If you require stationery to arrive on a particular date we will do our best to arrange the delivery accordingly but cannot guarantee this.
IMPORTANT: English Rose Stationery cannot be held responsible for delays in delivery due to circumstances out of our control, such as postal strikes or adverse weather conditions. English Rose Stationery shall not be liable for any losses, damages or expenses incurred by the customer arising out of any delays in delivery or damage or loss during transit.